Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
May 5, 2016James Kalbach, “Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams” English | ISBN: 1491923539 | 2016 | PDF/EPUB/MOBI | 384 pages | 82 MB/38 MB/81 MB Customers who have inconsistent, broken experiences with products and services … Continue reading